Terms of Service | Orbitar AI

1. Acceptance of Terms

By accessing Orbitar’s website, requesting a demo, or using any Orbitar service, you agree to these Terms of Service. If you are acting for a business, you confirm that you have authority to bind that business to these terms.

2. Services Covered

Orbitar provides AI-related products and services, which may include:

AI-Employee chatbot deployments for WhatsApp and similar business messaging channels.
Knowledge base ingestion, FAQ automation, and AI-assisted response generation.
Booking flows, CRM enrichment, broadcast support, analytics, and workflow automation.
Implementation, onboarding, optimization, training, and support services.

Specific features, commercial terms, service levels, or implementation details may also be set out in a separate proposal, statement of work, order form, or written agreement with Orbitar.

3. Business Use Only

Orbitar’s AI-Employee and chatbot services are intended for legitimate business use. You may not use the service for unlawful, deceptive, harmful, infringing, abusive, or spam-related activity.

If you connect Meta WhatsApp Business Platform, you must also comply with Meta’s platform terms, messaging rules, template approval requirements, and any obligations applicable to your industry.

4. Customer Responsibilities

Provide accurate setup, business, and integration information.
Obtain any required notices, consents, permissions, or approvals for customer communications and data use.
Review and maintain the knowledge base, prompts, workflows, and escalation rules used by the AI.
Maintain security of your accounts, devices, credentials, and connected systems.
Use human review where appropriate for regulated, sensitive, or high-impact decisions.

5. AI Output and Human Oversight

Orbitar’s services may generate AI-assisted content, classifications, summaries, recommendations, or replies. AI output can be incomplete, inaccurate, or inappropriate in some situations.

You are responsible for deciding how AI output is used in your business operations and whether human review is needed before action is taken. Orbitar does not guarantee that AI responses will always be correct, available, or suitable for every use case.

For chatbot deployments, Orbitar recommends using clearly defined fallback logic and human takeover for sensitive, complex, or exceptional conversations.

6. Data and Client Content

You retain responsibility for the lawfulness, accuracy, and rights associated with the data, documents, FAQs, workflows, and other content you provide to Orbitar. You grant Orbitar the rights reasonably needed to host, process, transmit, and use that content to provide the service.

Orbitar will handle personal data according to its Privacy Policy and any applicable written service commitments.

7. Integrations and Third-Party Platforms

Orbitar services may depend on third-party systems such as Meta WhatsApp Business Platform, cloud hosting, payment providers, calendars, CRMs, or external APIs. Those third-party services are governed by their own terms and availability.

Orbitar is not responsible for service interruptions, policy changes, message delivery outcomes, suspensions, or access limitations caused by third-party platforms.

8. Fees and Commercial Terms

Unless otherwise stated in a separate agreement, pricing, billing, implementation scope, and support commitments are defined in Orbitar’s proposal, quotation, or commercial correspondence with you. Fees that become due are generally non-refundable except where required by law or expressly agreed in writing.

9. Intellectual Property

Orbitar and its licensors retain all rights in the Orbitar website, software, service design, branding, documentation, and underlying technology. These Terms do not transfer ownership of Orbitar’s intellectual property.

You retain ownership of your business data and client content, subject to the limited rights granted to Orbitar to operate and support the service.

10. Suspension and Termination

Orbitar may suspend or limit access if necessary to address security risks, suspected abuse, non-payment, legal obligations, or material breach of these terms. You may stop using the service at any time, subject to any active commercial commitments.

Upon termination, Orbitar may delete service data according to the applicable agreement, retention practices, and legal obligations.

11. Disclaimers and Liability Limits

To the maximum extent permitted by law, Orbitar provides the website, software, demos, and services on an as-available basis. Orbitar disclaims implied warranties except to the extent they cannot legally be excluded.

Orbitar will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from use of the service. Where liability cannot be excluded, Orbitar’s aggregate liability will be limited to the amount paid to Orbitar for the relevant service during the twelve months before the claim, unless a separate written agreement states otherwise.

12. Changes to These Terms

Orbitar may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date. Your continued use of the service after an update takes effect constitutes acceptance of the revised terms.

Terms for Orbitar AI Services and AI-Employee Chatbot Deployments